I simplify complex tools, systems, documentation and processes, helping teams focus on building better products and relationships for the people they serve. My approach combines instructional design, knowledge-centered service principles, and AI-enabled workflows to deliver structured solutions faster than traditional consulting.

Before founding Modern Learning Lab, I led product and knowledge management for a Salesforce-ecosystem SaaS company, where I built the customer-facing knowledge base that reduced support tickets by 75% across 2,500+ users. That experience shapes everything I do: start with empathy for how people search for and absorb information, then build a system designed for independence, not dependency.

I’m based in Chapel Hill, NC USA, and I’m grateful for the opportunities I’ve had to work with companies across the globe. When I’m not working, I enjoy hiking with my husband and our dogs Olive and Ozymandias, participating in the local photography community or heading out on a day trip to the beach in Wilmington.